HKPOP today releases popularity figures of officials and corporations, and survey findings on anti-extradition-bill movement commissioned by a newspaper (2019-08-13)

Aug 13, 2019
Hong Kong Public Opinion Research Institute Press Conference – Press Materials

 

HKPOP today releases popularity figures of officials and corporations, and survey findings on anti-extradition-bill movement commissioned by a newspaper

Special Announcement

The predecessor of Hong Kong Public Opinion Program (HKPOP) was The Public Opinion Programme at The University of Hong Kong (HKUPOP). “HKPOP” in this release can refer to HKPOP or its predecessor HKUPOP.

Abstract

HKPOP successfully interviewed 1,015 Hong Kong residents by random telephone survey conducted by real interviewers in early August. Results show that the popularity rating of CE Carrie Lam now stands at 27.9 marks. Her net popularity is negative 51 percentage points. Both figures have again registered record lows since she became CE. As for the Secretaries of Departments, the latest support rating of CS Matthew Cheung is 40.1 marks. His net popularity has rebounded by 13 percentage points to positive 1 percentage point. The support rating of FS Paul Chan has rebounded by 3.4 marks to 32.9. His net popularity has also rebounded by 11 percentage points to negative 30 percentage points. As for SJ Teresa Cheng, her support rating is 20.3 marks, a new record low since she took office. Her net popularity stands at negative 53 percentage points. As for the Directors of Bureaux, compared to one month ago, the net approval rates of 5 among 13 Directors have gone up, 7 have gone down and 1 has not changed. Those of Secretary for the Civil Service Joshua Law and Secretary for Labour and Welfare Law Chi-kwong have changed beyond sampling errors, which decreased by 17 and 11 percentage points respectively. The net approval rates of Secretary for Food and Health Sophia Chan, Secretary for the Civil Service Joshua Law and Secretary for Security John Lee are at their record lows since they took office.

As for people’s most familiar political figures, compared to half a year ago, regardless of their popularities, 7 political figures remain in the top 10. John Tsang, Leung Kwok-hung and Paul Chan have fallen out of the list and are replaced by Roy Kwong, Claudia Mo and Alvin Yeung. In terms of CSR, KMB was considered as having the best CSR reputation among local public transportations, scored 64.3 marks, while Smartone was considered as having the best CSR reputation among local telecommunication corporations, scored 56.1 marks. Meanwhile, people’s satisfaction rating toward the Hong Kong Police Force has plunged by 21.6 marks from 61.0, which was registered in early June before the anti-extradition bill movement broke out, to 39.4, the lowest figure ever since records began in 2012. At the same time, 58% of the people were of the view that the police had used excessive force during recent conflicts with protesters, 71% thought the government should bear the most responsibility for the continued conflicts between protesters and the police, 77% of the people support the setting up of an independent investigation committee to look into the causes of the protests and whether or not there was police abuse of force. The effective response rate of the survey is 62.8%. The maximum sampling error of percentages is +/-4%, that of net values is +/-7% and that of ratings is +/-2.6 at 95% confidence level.

Contact Information

Date of survey	:	1-6/8/2019[5]
Survey method	:	Random telephone survey conducted by real interviewers
Target population	:	Cantonese-speaking Hong Kong residents aged 18 or above
Sample size[1]	:	1,015 (including 500 landline and 515 mobile samples)[5]
Effective response rate[2]	:	67.4%[5]
Sampling error[3]	:	Sampling error of percentages not more than +/-4%, that of net values not more than +/-7% and that of ratings not more than +/-2.6 at 95% confidence level
Weighting method[4]	:	Rim-weighted according to figures provided by the Census and Statistics Department. The gender-age distribution of the Hong Kong population came from “Mid-year population for 2018”, while the educational attainment (highest level attended) distribution and economic activity status distribution came from “Women and Men in Hong Kong – Key Statistics (2018 Edition)”.

[1]     The landline and mobile sample ratio was revised to 2 to 1 in April 2018 and further revised to 1 to 1 in July 2019.

[2]     Before September 2017, “overall response rate” was used to report surveys’ contact information. Starting from September 2017, “effective response rate” was used. In July 2018, HKPOP further revised the calculation of effective response rate. Thus, the response rates before and after the change cannot be directly compared.

[3]     All error figures in this release are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times with different random samples, we would expect 95 times having the population parameter within the respective error margins calculated. Because of sampling errors, when quoting percentages, journalists should refrain from reporting decimal places, whereas one decimal place can be used when quoting rating figures.

[4]     In the past, the mobile sample would be rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample. In July 2018, HKPOP further refined the weighting method. The landline sample and the mobile sample would no longer be processed separately. The mobile sample would also no longer be adjusted using the basic PSI figures collected in the landline sample. The overall effect is that the importance of the mobile sample would be increased.

[5]     For the naming stage of the best corporations, the date of survey is 1-2/8/2019, the sample size is 506 (including 251 landline and 255 mobile samples) and the effective response rate is 59.5%. For the rating stage of the best corporations, the date of survey is 5-6/8/2019, the sample size is 509 (including 249 landline and 260 mobile samples) and the effective response rate is 66.6%.

Popularity of CE and Principal Officials

Latest Figures

Recent popularity figures of CE Carrie Lam are summarized as follows:

Date of survey	20-23/5/19	3-6/6/19	17-20/6/19	2-8/7/19	17-19/7/19	1-6/8/19	Latest change
Sample size	1,013	1,006	1,015	1,025	1,002	1,015	—
Response rate	61.9%	60.4%	58.7%	67.4%	59.8%	62.8%	—
Latest findings	Finding	Finding	Finding	Finding	Finding	Finding & error	—
Rating of CE Carrie Lam	44.7	43.3	32.8[6]	33.4	30.1[6]	27.9+/-2.1	-2.2
Vote of confidence in CE Carrie Lam	32%	32%	23%[6]	26%	21%[6]	20+/-3%	-1%
Vote of no confidence in CE Carrie Lam	59%	57%	67%[6]	66%	70%[6]	72+/-3%	+1%
Net approval rate	-27%	-24%	-44%[6]	-40%	-49%[6]	-51+/-5%	-2%

[6]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level, meaning that the change is statistically significant prima facie. However, whether the difference is statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.

Recent popularity figures of the three Secretaries of Departments under the accountability system are summarized below:

Date of survey	28/2-5/3/19	8-11/4/19	6-9/5/19	3-6/6/19	2-8/7/19	1-6/8/19	Latest change
Sample size	591-680	634-673	592-642	553-616	583-641	574-580	—
Response rate	72.2%	63.9%	63.2%	60.4%	67.4%	62.8%	—
Latest findings	Finding	Finding	Finding	Finding	Finding	Finding & error	—
Rating of CS Matthew Cheung	47.7	45.9	43.5	43.2	38.0[7]	40.1+/-2.3	+2.2
Vote of confidence in CS Matthew Cheung	26%	25%	23%	29%[7]	26%	28+/-4%	+2%
Vote of no confidence in CS Matthew Cheung	28%	27%	29%	32%	38%[7]	27+/-4%	-11%[7]
Net approval rate	-1%	-2%	-6%	-2%	-12%[7]	1+/-6%	+13%[7]
Rating of FS Paul Chan	39.7	38.2	34.2[7]	36.1	29.5[7]	32.9+/-2.5	+3.4[7]
Vote of confidence in FS Paul Chan	21%	18%	16%	19%	17%	19+/-3%	+3%
Vote of no confidence in FS Paul Chan	52%	53%	51%	47%	57%[7]	49+/-4%	-8%[7]
Net approval rate	-30%	-35%	-35%	-28%	-40%[7]	-30+/-6%	+11%[7]
Rating of SJ Teresa Cheng	34.4	34.2	29.5[7]	29.5	21.6[7]	20.3+/-2.4	-1.2
Vote of confidence in SJ Teresa Cheng	14%	17%	11%[7]	16%[7]	10%[7]	11+/-3%	—
Vote of no confidence in SJ Teresa Cheng	53%	46%[7]	52%[7]	56%	68%[7]	63+/-4%	-5%
Net approval rate	-40%	-30%[7]	-41%[7]	-40%	-58%[7]	-53+/-6%	+5%

[7]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level, meaning that the change is statistically significant prima facie. However, whether the difference is statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.

Latest popularity figures of Directors of Bureaux under the accountability system are summarized below, in descending order of net approval rates^[8]:

Date of survey	6-9/5/19	3-6/6/19	2-8/7/19	1-6/8/19	Latest change
Sample size	581-635	565-638	601-643	572-624	—
Response rate	63.2%	60.4%	67.4%	62.8%	—
Latest findings	Finding	Finding	Finding	Finding & error	—
Vote of confidence in Secretary for Food and Health Sophia Chan	48%	50%	45%	42+/-4%	-3%
Vote of no confidence in Secretary for Food and Health Sophia Chan	13%	12%	14%	13+/-3%	-1%
Net approval rate	35%	38%	32%	30+/-6%	-2%
Vote of confidence in Secretary for Commerce and Economic Development Edward Yau	42%	39%	42%	40+/-4%	-2%
Vote of no confidence in Secretary for Commerce and Economic Development Edward Yau	15%	13%	13%	13+/-3%	—
Net approval rate	27%	26%	29%	27+/-5%	-2%
Vote of confidence in Secretary for the Environment Wong Kam-sing	33%[9]	38%[9]	38%	34+/-4%	-4%
Vote of no confidence in Secretary for the Environment Wong Kam-sing	22%	20%	20%	20+/-3%	—
Net approval rate	10%	18%	18%	14+/-6%	-4%
Vote of confidence in Secretary for Financial Services and the Treasury James Lau	23%	24%	22%	23+/-3%	+2%
Vote of no confidence in Secretary for Financial Services and the Treasury James Lau	9%	10%	14%[9]	13+/-3%	-1%
Net approval rate	14%	15%	8%[9]	11+/-5%	+3%
Vote of confidence in Secretary for Development Michael Wong	23%	26%	23%	26+/-4%	+3%
Vote of no confidence in Secretary for Development Michael Wong	15%	14%	18%[9]	19+/-3%	+1%
Net approval rate	9%	13%	5%[9]	6+/-5%	+1%
Vote of confidence in Secretary for Labour and Welfare Law Chi-kwong	32%[9]	38%[9]	38%	32+/-4%	-7%[9]
Vote of no confidence in Secretary for Labour and Welfare Law Chi-kwong	28%[9]	23%[9]	21%	26+/-4%	+4%
Net approval rate	4%[9]	15%[9]	17%	6+/-6%	-11%[9]
Vote of confidence in Secretary for the Civil Service Joshua Law	34%	31%	35%	25+/-4%	-10%[9]
Vote of no confidence in Secretary for the Civil Service Joshua Law	13%	19%[9]	19%	25+/-4%	+6%[9]
Net approval rate	20%	12%[9]	16%	0+/-6%	-17%[9]
Vote of confidence in Secretary for Innovation and Technology Nicholas Yang	22%	23%	25%	23+/-3%	-2%
Vote of no confidence in Secretary for Innovation and Technology Nicholas Yang	29%[9]	24%[9]	27%	26+/-4%	-2%
Net approval rate	-7%	-1%	-2%	-2+/-6%	—
Vote of confidence in Secretary for Constitutional and Mainland Affairs Patrick Nip	21%	20%	19%	21+/-3%	+2%
Vote of no confidence in Secretary for Constitutional and Mainland Affairs Patrick Nip	21%	22%	30%[9]	26+/-4%	-4%
Net approval rate	0%	-2%	-11%[9]	-5+/-6%	+6%
Vote of confidence in Secretary for Transport and Housing Frank Chan	24%	26%	24%	23+/-3%	—
Vote of no confidence in Secretary for Transport and Housing Frank Chan	40%	34%[9]	38%	35+/-4%	-3%
Net approval rate	-16%	-8%	-14%	-11+/-6%	+3%
Vote of confidence in Secretary for Education Kevin Yeung	21%	24%	20%	20+/-3%	—
Vote of no confidence in Secretary for Education Kevin Yeung	38%	32%[9]	46%[9]	39+/-4%	-7%[9]
Net approval rate	-18%	-7%[9]	-26%[9]	-19+/-6%	+7%
Vote of confidence in Secretary for Home Affairs Lau Kong-wah	22%	22%	21%	18+/-3%	-3%
Vote of no confidence in Secretary for Home Affairs Lau Kong-wah	42%[9]	40%	49%[9]	49+/-4%	+1%
Net approval rate	-20%	-18%	-28%[9]	-31+/-6%	-3%
Vote of confidence in Secretary for Security John Lee	29%	27%	21%[9]	20+/-3%	-1%
Vote of no confidence in Secretary for Security John Lee	34%	40%[9]	59%[9]	59+/-4%	—
Net approval rate	-5%	-13%	-38%[9]	-39+/-7%	-1%

[8]     If the rounded figures are the same, numbers after the decimal point will be considered.

[9]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level, meaning that the change is statistically significant prima facie. However, whether the difference is statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.

Our latest survey shows that the popularity rating of CE Carrie Lam now stands at 27.9 marks. Her approval rate is 20%, disapproval rate 72%, giving a net popularity of negative 51 percentage points. All popularity figures have not changed much from two weeks ago, but have again registered record lows since she became CE.

As for the Secretaries of Departments, the latest support rating of CS Matthew Cheung is 40.1 marks, approval rate 28%, disapproval rate 27%, giving a net popularity of positive 1 percentage point, which is a rebound of 13 percentage points. The support rating of FS Paul Chan has rebounded by 3.4 marks to 32.9, his approval rate at 19%, disapproval rate 49%, thus a net popularity of negative 30 percentage points, which is a rebound of 11 percentage points. As for SJ Teresa Cheng, her support rating is 20.3 marks, approval rate 11%, disapproval rate 63%, giving a net popularity of negative 53 percentage points. Her rating has again registered a new record low since she took office. In terms of popularity rating and net approval rate, Matthew Cheung continues to be the most popular Secretary of Department.

As for the Directors of Bureaux, according to the net approval rates, results revealed that the top position goes to Secretary for Food and Health Sophia Chan, followed by Secretary for Commerce and Economic Development Edward Yau, Secretary for the Environment Wong Kam-sing, Secretary for Financial Services and the Treasury James Lau, Secretary for Development Michael Wong and Secretary for Labour and Welfare Law Chi-kwong. Meanwhile, Secretary for the Civil Service Joshua Law, Secretary for Innovation and Technology Nicholas Yang, Secretary for Constitutional and Mainland Affairs Patrick Nip, Secretary for Transport and Housing Frank Chan, Secretary for Education Kevin Yeung, Secretary for Home Affairs Lau Kong-wah and Secretary for Security John Lee register negative popularities.

Compared to one month ago, the net approval rates of 5 among 13 Directors have gone up, 7 have gone down and 1 has not changed. Those of Secretary for the Civil Service Joshua Law and Secretary for Labour and Welfare Law Chi-kwong have changed beyond sampling errors, which decreased by 17 and 11 percentage points respectively. The net approval rates of Secretary for Food and Health Sophia Chan, Secretary for the Civil Service Joshua Law and Secretary for Security John Lee are at their record lows since they took office.

According to HKPOP’s standard, no one falls under the category of “ideal” or “successful” performer. The performance of Sophia Chan, Edward Yau, Wong Kam-sing, Law Chi-kwong, Matthew Cheung, Frank Chan, Kevin Yeung, Paul Chan and Lau Kong-wah can be labeled as “mediocre”. That of Michael Wong, Joshua Law, James Lau, Nicholas Yang and Patrick Nip can be labeled as “inconspicuous”. Teresa Cheng and John Lee fall into the category of “depressing” performer, while Carrie Lam falls into that of “disastrous”.

The following table summarizes the grading of CE Carrie Lam and the principal officials:

“Ideal”: those with approval rates of over 66%; ranked by their approval rates shown inside brackets[10]

“Successful”: those with approval rates of over 50%; ranked by their approval rates shown inside brackets[10]

“Mediocre”: those not belonging to other 5 types; ranked by their approval rates shown inside brackets[10]

Secretary for Food and Health Sophia Chan Siu-chee (42%); Secretary for Commerce and Economic Development Edward Yau Tang-wah (40%); Secretary for the Environment Wong Kam-sing (34%); Secretary for Labour and Welfare Law Chi-kwong (32%); CS Matthew Cheung Kin-chung (28%); Secretary for Transport and Housing Frank Chan Fan (23%); Secretary for Education Kevin Yeung Yun-hung (20%); FS Paul Chan Mo-po (19%); Secretary for Home Affairs Lau Kong-wah (18%)

“Inconspicuous”: those with recognition rates of less than 50%; ranked by their approval rates[10]; the first figure inside bracket is approval rate while the second figure is recognition rate

Secretary for Development Michael Wong Wai-lun (26%, 45%); Secretary for the Civil Service Joshua Law Chi-kong (25%, 50%); Secretary for Financial Services and the Treasury James Henry Lau Jr (23%, 36%); Secretary for Innovation and Technology Nicholas Yang Wei-hsiung (23%, 49%); Secretary for Constitutional and Mainland Affairs Patrick Nip Tak-kuen (21%, 47%)

“Depressing”: those with disapproval rates of over 50%; ranked by their disapproval rates shown inside brackets[10]

SJ Teresa Cheng Yeuk-wah (63%); Secretary for Security John Lee Ka-chiu (59%)

“Disastrous”: those with disapproval rates of over 66%; ranked by their disapproval rates shown inside brackets[10]

CE Carrie Lam Cheng Yuet-ngor (72%)

[10]  If the rounded figures are the same, numbers after the decimal point will be considered.

People’s Most Familiar Political Figures

In the survey, respondents could name, unprompted, up to 10 Hong Kong political figures currently alive whom they knew best. Results of the top 20 figures in the latest survey are summarized below^[11]:

Date of survey	16-19/10/17		16-19/4/18		18-20/9/18		29/1-8/2/19		1-6/8/19
Sample size	656		615		552		537		560
Response rate	64.5%		56.4%		55.6%		63.0%		62.8%
Latest findings	%	Rank	%	Rank	%	Rank	%	Rank	%	Rank
Carrie Lam	44%	1	46%	1	38%	1	35%	1	31+/-4%	1
Tung Chee-hwa	19%	6	25%	4	23%	4	29%	3	27+/-4%	2
Leung Chun-ying	25%	2	26%	3	26%	3	26%	4	25+/-4%	3
Donald Tsang	24%	3	27%	2	28%	2	33%	2	21+/-4%	4
Anson Chan	8%	15	9%	14	8%	14	11%	9	20+/-3%	5
Regina Ip	17%	7	21%	6	15%	8	13%	7	16+/-3%	6
Roy Kwong	1%	—	1%	—	1%	—	2%	46	15+/-3%	7
Martin Lee	12%	9	14%	10	18%	6	14%	5	15+/-3%	8
Claudia Mo	5%	28	6%	20	3%	38	4%	23	13+/-3%	9
Alvin Yeung	7%	19	5%	26	4%	27	5%	18	12+/-3%	10
Junius Ho	4%	29	—	—	—	—	—	—	12+/-3%	11
Jasper Tsang	16%	8	16%	9	16%	7	8%	12	12+/-3%	12
John Tsang	21%	5	18%	8	13%	9	14%	6	11+/-3%	13
Eddie Chu	3%	35	3%	35	3%	39	3%	35	10+/-3%	14
Matthew Cheung	5%	24	9%	16	7%	15	6%	15	9+/-3%	15
Starry Lee	12%	10	12%	11	6%	22	6%	14	9+/-2%	16
Leung Kwok-hung	24%	4	23%	5	19%	5	12%	8	8+/-2%	17
Lam Cheuk-ting	1%	—	1%	—	1%	—	—	—	8+/-2%	18
Paul Chan	9%	14	20%	7	9%	12	11%	10	8+/-2%	19
James Tien	5%	26	8%	18	5%	24	3%	29	7+/-2%	20

[1]     If the rounded figures are the same, numbers after the decimal point will be considered. For each survey, those who ranked beyond the 50th would be considered not on the list.

Survey results show that the 10 most frequently named political figures were Carrie Lam, Tung Chee-hwa, Leung Chun-ying, Donald Tsang, Anson Chan, Regina Ip, Roy Kwong, Martin Lee, Claudia Mo and Alvin Yeung, followed by Junius Ho, Jasper Tsang, John Tsang, Eddie Chu, Matthew Cheung, Starry Lee, Leung Kwok-hung, Lam Cheuk-ting, Paul Chan and James Tien. Among them, the percentages of respondents that mentioned Roy Kwong, Claudia Mo, Alvin Yeung, Junius Ho, Eddie Chu, Matthew Cheung and Lam Cheuk-ting have registered new record highs.

The purpose of the “people’s most familiar political figures” survey is to show the changing political ecology by studying the ups and downs of people’s familiarity with these figures over time. Compared to half a year ago, regardless of their popularities, 7 political figures remain in the top 10. John Tsang, Leung Kwok-hung and Paul Chan have fallen out of the list and are replaced by Roy Kwong, Claudia Mo and Alvin Yeung.

It should be noted, however, that our ranking of “people’s most familiar political figures” is based on our surveys which requested respondents to name local political figures without prompting. This kind of familiarity measurement is not the same as prompted ratings. In other words, those high on the list may not be the most supported figures, while those lower may have a different ranking if we use a prompting method. However, those who scored best in unprompted surveys are no doubt the most well-known political figures in Hong Kong.

Corporate Social Responsibility

The survey series on Corporate Social Responsibility aims to gauge the public image of different commercial organizations in order to encourage them to become ethical companies and select the best corporations. There are a total of six modules under this survey series, namely, 1) Public Transportation, 2) Telecommunication, 3) Banks and Financial Services, 4) Real Estate and Property Development, 5) Retail, and 6) Fast Food Restaurant.

The surveys were conducted in two stages. In the first stage naming survey, respondents were requested to nominate, unprompted, at most five relevant corporations that they were most familiar with. The three most frequently cited names would enter the next stage. During the second stage rating survey, respondents would be asked to rate the CSR performance for each of the shortlisted corporations using a 0-100 scale, in which 0 indicates extremely poor performance, 100 indicates extremely good performance, and 50 means half-half.

Public Transportation

In the naming survey, the public transportations mentioned most frequently were MTR, KMB and Citybus. The latest ratings of these corporations are summarized as follows:

Date of survey	24-25/4/17	19-20/7/17	4/1/18	20-23/7/18	5-6/8/19	Latest change
Sample size	506	503[12]	500	500	509	—
Response rate	74.0%	55.2%	58.5%	50.8%	66.6%	—
Latest findings	Finding	Finding	Finding	Finding	Finding & error	—
KMB	63.6[13]	63.1	63.8	59.7[13]	64.3+/-1.7	+4.6[13]
Citybus	59.4[13]	62.2[13]	60.0[13]	59.5	62.9+/-1.7	+3.4[13]
MTR	59.0[13]	62.2[13]	60.1[13]	56.2[13]	47.3+/-2.5	-8.9[13]

[2]     The mobile sample was not included when survey results were released. The figures in the table above have been updated to reflect the results based on the combined landline and mobile sample. However, whether changes have gone beyond sampling errors is still determined based on the figures in the first release.

[3]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level, meaning that the change is statistically significant prima facie. However, whether the difference is statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.

Our latest survey showed that KMB was considered as having the best CSR reputation among local public transportations, scored 64.3 marks, while Citybus and MTR scored 62.9 and 47.3 marks respectively.

Telecommunication Corporations

In the naming survey, the telecommunication corporations mentioned most frequently were China Mobile, Hutchison and Smartone. The latest ratings of these corporations are summarized as follows:

Date of survey	24-25/4/17	16-17/8/17	5-6/2/18	5-6/9/18 / 18-20/9/18	5-6/8/19	Latest change
Sample size	506	611[14]	505	511 / 1,002	509	—
Response rate	74.0%	57.6%	61.2%	51.3% / 55.6%	66.6%	—
Latest findings	Finding	Finding	Finding	Finding	Finding & error	—
Smartone	50.9[15]	—	51.1	54.2[15]	56.1+/-1.8	+1.8
Hutchison	49.5[15]	50.7[15]	45.6[15]	—	52.3+/-1.9	—
China Mobile	—	—	—	47.6	48.0+/-2.6	+0.4
PCCW	51.6[15]	54.1[15]	51.7[15]	54.5[15] [16]	—	—
HKBN	—	58.6	—	—	—	—

[4]     The mobile sample was not included when survey results were released. The figures in the table above have been updated to reflect the results based on the combined landline and mobile sample. However, whether changes have gone beyond sampling errors is still determined based on the figures in the first release.

[5]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level, meaning that the change is statistically significant prima facie. However, whether the difference is statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.

[6]     The difference between the figure and the result from the previous survey has gone beyond the sampling error at 95% confidence level because of a change in the weighting method. If the previous weighting method was used, the difference would not have gone beyond the sampling error.

Our latest survey showed that Smartone was considered as having the best CSR reputation among local telecommunication corporations, scored 56.1 marks, while Hutchison and China Mobile scored 52.3 and 48.0 marks respectively.

Opinion Daily

In 2007, HKPOP started collaborating with Wisers Information Limited whereby Wisers supplies to HKPOP a record of significant events of that day according to the research method designed by HKPOP. These daily entries would then become “Opinion Daily” after they are verified by HKPOP.

For the polling items covered in this press release, the earliest previous survey was conducted from 20 to 23 July, 2018 while this survey was conducted from 1 to 6 August, 2019. During this period, herewith the significant events selected from counting newspaper headlines and commentaries on a daily basis and covered by at least 25% of the local newspaper articles. Readers can make their own judgment if these significant events have any impacts to different polling figures.

6/8/19	The Hong Kong and Macau Affairs Office holds a press conference regarding the anti-extradition bill movement.
5/8/19	Rallies in multiple districts in Hong Kong are held during strike resulting in conflicts between protestors and the police.
4/8/19	Protests and conflicts between protestors and the police occur in multiple districts in Hong Kong.
3/8/19	Protests and conflicts between protestors and the police occur in multiple districts in Hong Kong.
30/7/19	44 people are charged with rioting in the conflict in Central and Sheung Wan.
29/7/19	The Hong Kong and Macau Affairs Office holds a press conference regarding the anti-extradition bill movement.
28/7/19	Protest against police violence on Hong Kong Island turns into a conflict between protestors and the police.
27/7/19	The “Reclaim Yuen Long” march turns into a conflict between protestors and the police.
25/7/19	Police object to the “Reclaim Yuen Long” march to be held on July 27.
22/7/19	Men dressed in white indiscriminately attacked citizens in Yuen Long last night.
21/7/19	Anti-extradition bill protesters surround the Liaison Office.
20/7/19	The police seizes 2kg of high explosives TATP.
20/7/19	The pro-establishment camp organizes a “Safeguard Hong Kong” rally at Tamar Park.
18/7/19	Tai Wai Station to Kai Tak Station of Shatin to Central Link will be opened in the first quarter of 2019.
14/7/19	Protest against extradition bill in Shatin turns into a conflict between protestors and the police.
13/7/19	Protest against parallel trading in Sheung Shui turns into a conflict between protestors and the police.
9/7/19	Carrie Lam says the extradition bill is “dead”.
7/7/19	Anti-extradition bill protesters rally in Kowloon.
1/7/19	Anti-extradition bill protesters occupy the Legislative Council Complex.
30/6/19	Junius Ho and Politihk Social Strategic organize a rally in support of the police force.
18/6/19	Carrie Lam apologizes to the people regarding the extradition bill controversies.
16/6/19	The Civil Human Rights Front announces that around two million people participated in the protest against the extradition bill.
15/6/19	Carrie Lam announces the suspension of the extradition bill.
14/6/19	Multiple Executive Council members suggest suspending the extradition bill.
12/6/19	The police uses tear gas rounds, beanbag shots and rubber bullets as anti-extradition bill sit-ins turn into a conflict between protesters and the police.
9/6/19	The Civil Human Rights Front announces that around 1.03 million people participated in the protest against the extradition bill.
11/5/19	Pro-establishment and pan-democrats Legislative councilors clash during a meeting on the proposed changes to the extradition bill.
18/3/19	Two MTR trains collide during the testing of a new signaling system on the Tsuen Wan Line.
27/2/19	Financial Secretary Paul Chan delivers the Budget.
30/1/19	More problems about the construction of the Hung Hom Station at the Shatin to Central Link are discovered and inspection documents are found missing.
8/1/19	The Government releases the report submitted by the Independent Review Committee on Hong Kong’s Franchised Bus Service.
5/12/18	MTR Corporation agrees to dig up platform slabs at Hung Hom station to assess the built structures.
16/10/18	The traffic is paralyzed as four MTR lines encounter signaling issues.
23/9/18	The Hong Kong Section of Express Rail Link is launched.
10/8/18	Buildings near the construction site of Exhibition Centre Station of MTR Shatin to Central Link are found to be affected by land subsidence.
7/8/18	Five members of the MTR top management team resign because of problems about the construction of the Shatin to Central Link.

Anti-Extradition Bill Movement and Conflicts between Protesters and the Police

HKPOP was commissioned by Apple Daily to ask the following questions on the anti-extradition bill movement and conflicts between protesters and the police at the beginning of the questionnaire. The results are summarized as follows:

	Overall sample	Age				Educational attainment
		18–29	30–49	50–64	65 or above	Primary or below	Secondary	Tertiary or above
Valid raw sample size (latest survey)	968-1,014	218-219	331-348	260-273	146-162	74-86	394-413	496-512
Please rate on a scale of 0-100 your level of satisfaction with the Hong Kong Police Force as a disciplinary force. 0 stands for very dissatisfied, 100 stands for very satisfied, 50 stands for half-half. How would you rate it?
Mean score: 1-6/8/19	39.4	16.6	34.3	43.6	59.8	58.8	39.4	28.1
3-6/6/19	61.0	48.5	55.2	68.3	70.8	74.7	62.0	52.7
15-19/11/18	62.5	51.9	58.0	67.8	70.8	70.6	64.4	55.2
21-25/5/18	63.7	55.3	59.8	69.6	70.2	71.2	64.8	57.6
14-16/11/17	66.9	53.6	68.5	67.9	76.1	74.5	68.1	58.9
Recently there have been conflicts between protesters and the police in many areas in Hong Kong. Do you think the police have used too much force, appropriate force or too little force in those occasions?
Too much	58%	87%	64%	53%	34%	30%	58%	75%
Appropriate	23%	6%	19%	26%	36%	40%	23%	12%
Too little	15%	5%	15%	17%	22%	21%	15%	11%
Which of the following do you think bears the most responsibility for the continued conflicts between protesters and the police: (Read out first three options with order randomized, multiple answers allowed)
Government	71%	92%	81%	65%	49%	44%	73%	85%
Protesters	35%	14%	34%	35%	51%	53%	34%	24%
Police	25%	40%	29%	22%	13%	11%	24%	35%
How much do you support or oppose the setting up of an independent investigation committee to look into the causes of the protests and whether or not there was police abuse of force? (Probe for intensity)
Very much support	64%	85%	69%	57%	51%	43%	64%	77%
Somewhat support	12%	11%	12%	15%	11%	12%	15%	9%
Half-half	6%	1%	4%	7%	9%	13%	4%	3%
Somewhat oppose	4%	<1%	5%	7%	3%	6%	5%	3%
Very much oppose	9%	3%	6%	10%	15%	13%	8%	6%
Support	77%	96%	81%	71%	62%	55%	79%	86%
Oppose	13%	3%	11%	17%	18%	19%	13%	8%
Net value	64%	92%	71%	55%	44%	36%	66%	78%
Mean value[17]	4.3	4.7	4.4	4.1	3.9	3.7	4.3	4.5

[7]     The mean value is calculated by quantifying individual responses into 1, 2, 3, 4, 5 marks according to their degree of positive level, where 1 is the lowest and 5 the highest, and then calculate the sample mean.

The survey conducted in early August shows that people’s satisfaction rating toward the Hong Kong Police Force has plunged by 21.6 marks from 61.0, which was registered in early June before the anti-extradition bill movement broke out, to 39.4, the lowest figure ever since records began in 2012. As to the use of force, 58% of the people were of the view that the police had used excessive force during recent conflicts with protesters, 23% found it appropriate, while 15% thought too little force had been used. Regarding the continued conflicts between protesters and the police, 71% thought the government should bear the most responsibility, 35% thought it should be the protesters, while 25% thought it should be the police. Lastly, as many as 77% of the people support the setting up of an independent investigation committee to look into the causes of the protests and whether or not there was police abuse of force, while only 13% opposed the idea.

Data Analysis

The survey conducted in early August shows that the popularity rating of CE Carrie Lam now stands at 27.9 marks. Her net popularity is negative 51 percentage points. Both figures have again registered record lows since she became CE.

As for the Secretaries of Departments, the latest support rating of CS Matthew Cheung is 40.1 marks. His net popularity has rebounded by 13 percentage points to positive 1 percentage point. The support rating of FS Paul Chan has rebounded by 3.4 marks to 32.9. His net popularity has also rebounded by 11 percentage points to negative 30 percentage points. As for SJ Teresa Cheng, her support rating is 20.3 marks, a new record low since she took office. Her net popularity stands at negative 53 percentage points.

As for the Directors of Bureaux, compared to one month ago, the net approval rates of 5 among 13 Directors have gone up, 7 have gone down and 1 has not changed. Those of Secretary for the Civil Service Joshua Law and Secretary for Labour and Welfare Law Chi-kwong have changed beyond sampling errors, which decreased by 17 and 11 percentage points respectively. The net approval rates of Secretary for Food and Health Sophia Chan, Secretary for the Civil Service Joshua Law and Secretary for Security John Lee are at their record lows since they took office.

As for people’s most familiar political figures, compared to half a year ago, regardless of their popularities, 7 political figures remain in the top 10. John Tsang, Leung Kwok-hung and Paul Chan have fallen out of the list and are replaced by Roy Kwong, Claudia Mo and Alvin Yeung.

KMB was considered as having the best CSR reputation among local public transportations, scored 64.3 marks, while Smartone was considered as having the best CSR reputation among local telecommunication corporations, scored 56.1 marks.

Lastly, people’s satisfaction rating toward the Hong Kong Police Force has plunged by 21.6 marks from 61.0, which was registered in early June before the anti-extradition bill movement broke out, to 39.4, the lowest figure ever since records began in 2012. At the same time, 58% of the people were of the view that the police had used excessive force during recent conflicts with protesters, 71% thought the government should bear the most responsibility for the continued conflicts between protesters and the police, 77% of the people support the setting up of an independent investigation committee to look into the causes of the protests and whether or not there was police abuse of force.